E-service quality and trust on customer's patronage intention : moderation effect of adoption of advanced technologies
Muhammad Sabbir Rahman, Md Afnan Hossain, Mahmud Habib Zaman, Mahafuz Mannan
| Year of publication: |
2020
|
|---|---|
| Authors: | Muhammad Sabbir Rahman ; Hossain, Md Afnan ; Zaman, Mahmud Habib ; Mannan, Mahafuz |
| Published in: |
Journal of global information management : an official publication of the Information Resources Management Association. - Hershey, Pa. : IGI Global, ISSN 1062-7375, ZDB-ID 1422307-7. - Vol. 28.2020, 1, p. 39-55
|
| Subject: | Bangladesh | Customers' Patronage Intention | E-Service Quality | Online Retail Banking | Technology Adoption | Trust | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Innovationsakzeptanz | Innovation adoption | Online-Handel | Online retailing | Electronic Commerce | E-commerce | Vertrauen | Confidence | Bangladesch | Kundenzufriedenheit | Customer satisfaction | Privatkundengeschäft | Personal banking | Beziehungsmarketing | Relationship marketing | Electronic Banking | Electronic banking | Innovationsdiffusion | Innovation diffusion | Technischer Fortschritt | Technological change |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.4018/JGIM.2020010103 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012183249