E-service quality : development and validation of the scale
Baljit Kaur, Jasveen Kaur, Shivendra Kumar Pandey, and S. Joshi
| Year of publication: |
2023
|
|---|---|
| Authors: | Kaur, Baljit ; Kaur, Jasveen ; Pandey, Shivendra Kumar ; Joshi, S. |
| Subject: | E-service quality | scale development | validation | information quality and usability | reliability | Dienstleistungsqualität | Service quality | Electronic Commerce | E-commerce | Messung | Measurement | Online-Handel | Online retailing | Informationswert | Information value | Benutzerfreundlichkeit | Usability | Qualitätsmanagement | Quality management | Konsumentenverhalten | Consumer behaviour | Website | Produktqualität | Product quality |
freely available
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/0972150920920452 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014432468