E-service quality management of a hotel website : a scale and implications for management
Song-Ee Hahn, Beverley Sparks, Hugh Wilkins and Xin Jin
| Year of publication: |
October 2017
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|---|---|
| Authors: | Hahn, Song-Ee ; Sparks, Beverley ; Wilkins, Hugh ; Jin, Xin |
| Published in: |
Journal of hospitality marketing & management. - Philadelphia, Pa. : Taylor & Francis, ISSN 1936-8623, ZDB-ID 2493700-9. - Vol. 26.2017, 7, p. 694-716
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| Subject: | e-commerce | e-service quality | hotel management | hotel marketing | scale development | website | Website | Hotellerie | Hotel industry | Electronic Commerce | E-commerce | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Online-Handel | Online retailing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/19368623.2017.1309612 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011784015