Ecological hotels' customer satisfaction through text mining of online reviews : a case of Ecuador hotels
Yahaira Lisbeth Moreno Brito, Hyun-Jeong Ban and Hak-Seon Kim
| Year of publication: |
2024
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|---|---|
| Authors: | Brito, Yahaira Lisbeth Moreno ; Ban, Hyun-Jeong ; Kim, Hak-Seon |
| Published in: |
Journal of hospitality and tourism insights. - Bingley : Emerald, ISSN 2514-9806, ZDB-ID 2935216-2. - Vol. 7.2024, 3, p. 1532-1552
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| Subject: | Customer satisfaction | Ecological hotel | Online review | Sustainability | Text mining | Hotellerie | Hotel industry | Kundenzufriedenheit | Virales Marketing | Viral marketing | Konsumentenverhalten | Consumer behaviour | Ecuador | Online-Handel | Online retailing | Data Mining | Data mining | Social Web | Social web | Bewertung | Evaluation | Dienstleistungsqualität | Service quality | Text | Personalisierung | Personalization |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JHTI-09-2022-0467 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015052972