Effect of justice in complaint handling on customer loyalty : evidence from Egypt
Year of publication: |
2015
|
---|---|
Authors: | Tolba, Ahmed ; Seoudi, Iman ; Meshreki, Hakim ; Shimy, Mamdouh |
Published in: |
Global journal of business research : GJBR. - Hilo, Hawaii : IBFR, ISSN 1931-0277, ZDB-ID 2536575-7. - Vol. 9.2015, 3, p. 1-14
|
Subject: | Justice | Customer Loyalty | Complaint Handling | Customer Satisfaction | Egypt | Ägypten | Konsumentenverhalten | Consumer behaviour | Beschwerdemanagement | Complaint management |
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