Effect of justice in complaint handling on customer loyalty : evidence from Egypt
Ahmed Tolba; Iman Seoudi; Hakim Meshreki; Mamdouh Shimy
| Year of publication: |
2015
|
|---|---|
| Authors: | Tolba, Ahmed ; Seoudi, Iman ; Meshreki, Hakim ; Shimy, Mamdouh |
| Published in: |
Global journal of business research : GJBR. - Hilo, Hawaii : IBFR, ISSN 1931-0277, ZDB-ID 2536575-7. - Vol. 9.2015, 3, p. 1-14
|
| Subject: | Justice | Customer Loyalty | Complaint Handling | Customer Satisfaction | Egypt | Ägypten | Kundenzufriedenheit | Customer satisfaction | Beschwerdemanagement | Complaint management | Beziehungsmarketing | Relationship marketing | Gerechtigkeit | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Kundenbindung | Customer retention |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011384457