Effect of linguistic disfluency on consumer satisfaction : evidence from an online knowledge payment platform
Jin Zhang, Xinrui Li, Jilong Zhang, Liye Wang
| Year of publication: |
2023
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|---|---|
| Authors: | Zhang, Jin ; Li, Xinrui ; Zhang, Jilong ; Wang, Liye |
| Published in: |
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group. - Amsterdam : Elsevier, ISSN 0378-7206, ZDB-ID 432134-0. - Vol. 60.2023, 1, p. 1-12
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| Subject: | Consumer knowledge | Consumer satisfaction | Online knowledge payment | Processing fluency theory | Vocal cue | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Online-Handel | Online retailing | Wissen | Knowledge | Wissensmanagement | Knowledge management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.im.2022.103725 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013534499