Effects of Business Dashboards on Managerial Decision Making : The Mediating Roles of Competitive Intelligence and Information Management Capabilities

As the volume and complexity of data continue to increase in the current digitalised business environments, most organisation are using IT-enabled decision support tools to inform their decision-making process. Despite the growing investments in IT-enabled support tools, some organisation have failed to attain the desired gaols. This study examines whether competitive intelligence and information management capabilities mediate the effects of business dashboard features on managerial decision making. Survey data of 350 organic food manufacturers indicate that business dashboard features directly affect managerial decision making. Information management capabilities mediated the link between functional dashboard features and managerial decision making. Whilst competitive intelligence and information management capabilities emerged as sequential mediators of the link between functional dashboard features and managerial decision-making, but not between visual dashboard features and decision making. Finally, the research highlights the role of competitive intelligence in facilitating the link between some business dashboard features and managerial decision making