Effects of characteristics of in-store retail technology on customer citizenship behavior
Taeshik Gong, Chen-Ya Wang, Kangcheol Lee
| Year of publication: |
2022
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|---|---|
| Authors: | Gong, Taeshik ; Wang, Chen-Ya ; Lee, Kangcheol |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 65.2022, p. 1-10
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| Subject: | Customer citizenship behavior | Customer engagement | Customer exhaustion | Perceived advantage | Perceived compatibility | Perceived complexity | Perceived risk | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Einzelhandel | Retail trade | Arbeitsverhalten | Work behaviour | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2021.102488 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013169678