Effects of foreign language and task scenario on relevance assessment

Purpose – This paper aims to investigate how readers assess relevance of retrieved documents in a foreign language they know well compared with their native language, and whether work‐task scenario descriptions have effect on the assessment process. Design/methodology/approach – Queries, test collections, and relevance assessments were used from the 2002 Interactive CLEF. Swedish first‐language speakers, fluent in English, were given simulated information‐seeking scenarios and presented with retrieval results in both languages. Twenty‐eight subjects in four groups were asked to rate the retrieved text documents by relevance. A two‐level work‐task scenario description framework was developed and applied to facilitate the study of context effects on the assessment process. Findings – Relevance assessment takes longer in a foreign language than in the user first language. The quality of assessments by comparison with pre‐assessed results is inferior to those made in the users' first language. Work‐task scenario descriptions had an effect on the assessment process, both by measured access time and by self‐report by subjects. However, effects on results by traditional relevance ranking were detectable. This may be an argument for extending the traditional IR experimental topical relevance measures to cater for context effects. Originality/value – An extended two‐level work‐task scenario description framework was developed and applied. Contextual aspects had an effect on the relevance assessment process. English texts took longer to assess than Swedish and were assessed less well, especially for the most difficult queries. The IR research field needs to close this gap and to design information access systems with users' language competence in mind.