Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Subhash Jha, M.S. Balaji, Ugur Yavas and Emin Babakus
| Year of publication: |
2017
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|---|---|
| Authors: | Jha, Subhash ; Balaji, M. S. ; Yavas, Ugur ; Babakus, Emin |
| Published in: |
European journal of marketing : EJM. - Bingley : Emerald Publishing Limited, ISSN 0309-0566, ZDB-ID 189982-X. - Vol. 51.2017, 2, p. 282-303
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| Subject: | Customer orientation | Customer satisfaction | Sales performance | Role overload | Interaction quality | Service profit chain | Kundenzufriedenheit | Beziehungsmarketing | Relationship marketing | Verkaufspersonal | Salespeople | Dienstleistungsqualität | Service quality | Arbeitszufriedenheit | Job satisfaction | Arbeitsleistung | Job performance | Absatz | Sales |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/EJM-01-2015-0009 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011661678