Effects of human agent service quality in an instant messaging decision support system on the customer's trust building
Bo Han; Victor R. Prybutok
| Year of publication: |
2012
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|---|---|
| Authors: | Han, Bo ; Prybutok, Victor R. |
| Published in: |
International journal of services and standards. - Olney : Inderscience, ISSN 1740-8849, ZDB-ID 21787979. - Vol. 8.2012, 1, p. 74-91
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| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Language: | English |
| Source: |
Persistent link: https://www.econbiz.de/10010028946