Effects of human resource development practices on service quality of services offshore outsourcing firms
Year of publication: |
2015
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Authors: | Wickramasinghe, Vathsala |
Published in: |
International journal of quality & reliability management. - Bingley : Emerald Group Publishing Limited, ISSN 0265-671X, ZDB-ID 51787-2. - Vol. 32.2015, 7, p. 703-717
|
Subject: | Quality of service | Services offshore outsourcing | Outsourcing | Dienstleistungsqualität | Service quality | Auslandsverlagerung | Offshoring | Dienstleistung | Services | Unternehmensdienstleistung | Business services | IT-Dienstleister | IT service provider | Dienstleistungssektor | Service industry |
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