Effects of human-robot interaction type on customer tolerance of humanoid robot service failure
Ke Ma, Xiaojie Duan, Xiaoye Fu, Wengang Liu, and Mingfu Zheng
| Year of publication: |
2025
|
|---|---|
| Authors: | Ma, Ke ; Duan, Xiaojie ; Fu, Xiaoye ; Liu, Wengang ; Zheng, Mingfu |
| Subject: | customer tolerance | Human-robot interaction relationship | humanoid robot | service context | service failure | Dienstleistungsqualität | Service quality | Roboter | Robot | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Kundenservice | Customer service | Konsumentenverhalten | Consumer behaviour | Beschwerdemanagement | Complaint management | Dienstleistungssektor | Service industry |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/19368623.2024.2379263 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015189079