Effects of perceived justice on the behavioral intention of customers in the banking sector

Emerson Wagner Mainardes, Marinalva Barros da Silva, and Danilo Soares Monte-mor

Year of publication:	2022
Authors:	Mainardes, Emerson Wagner ; Silva, Marinalva Barros da ; Monte-Mor, Danilo Soares
Subject:	affective commitment \| behavioral intention \| Perceived justice \| satisfaction \| trust \| Gerechtigkeit \| Justice \| Kundenzufriedenheit \| Customer satisfaction \| Konsumentenverhalten \| Consumer behaviour \| Vertrauen \| Confidence \| Dienstleistungsqualität \| Service quality \| Verhaltensökonomik \| Behavioral economics \| Beziehungsmarketing \| Relationship marketing \| Mitarbeiterbindung \| Employee retention \| Verhalten in Organisationen \| Organizational behaviour \| Beschwerdemanagement \| Complaint management \| Wahrnehmung \| Perception \| Verbrauchereinstellung \| Consumer attitudes

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Type of publication:	Article
Type of publication (narrower categories):	Aufsatz in Zeitschrift ; Article in journal
Language:	English
Other identifiers:	10.1080/15332667.2020.1855069 [DOI]
Source:	ECONIS - Online Catalogue of the ZBW

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