Effects of parcel delivery service on customer satisfaction in the saudi arabian logistics industry : does the national culture make a difference?
Year of publication: |
2023
|
---|---|
Authors: | Sobaih, Abu Elnasr E. ; AlSaif, Ahmed |
Published in: |
Logistics. - Basel : MDPI AG, ISSN 2305-6290, ZDB-ID 2908937-2. - Vol. 7.2023, 4, Art.-No. 94, p. 1-15
|
Subject: | consumer satisfaction | customer expectation | logistics services | national culture | parcel delivery service | service quality | SERVQUAL | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Logistikdienstleister | Logistics provider | Logistik | Logistics | Saudi-Arabien | Saudi Arabia | Konsumentenverhalten | Consumer behaviour |
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