Effects of servant leadership on service quality : mediating roles of employees' relational energy perceptions with managers and emotional energy perceptions toward work roles
Md Karim Rabiul, Rashed Al Karim and Faridahwati Mohd Shamsudin
| Year of publication: |
2024
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|---|---|
| Authors: | Rabiul, Md Karim ; Al Karim, Rashed ; Shamsudin, Faridahwati Mohd |
| Published in: |
Journal of hospitality marketing & management. - London [u.a.] : Routledge, Taylor and Francis Group, ISSN 1936-8631, ZDB-ID 2486892-9. - Vol. 33.2024, 7, p. 943-969
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| Subject: | emotional energy | relational energy | Servant leadership | service quality | Dienstleistungsqualität | Service quality | Führungsstil | Leadership style | Emotion | Arbeitszufriedenheit | Job satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/19368623.2024.2346138 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015083978