Eliminating customer experience pain points in complex customer journeys through smart service solutions
Heiko F. Holz, Marc Becker, Markus Blut, Stefanie Paluch
| Year of publication: |
2024
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|---|---|
| Authors: | Holz, Heiko F. ; Becker, Marc ; Blut, Markus ; Paluch, Stefanie |
| Published in: |
Psychology & marketing. - New York, NY : Wiley Interscience, ISSN 1520-6793, ZDB-ID 2002068-5. - Vol. 41.2024, 3, p. 592-609
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| Subject: | artificial intelligence | customer experience | customer journey | experiential pain points | service experience | smart service solutions | Beziehungsmarketing | Relationship marketing | Künstliche Intelligenz | Artificial intelligence | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Dienstleistungsmanagement | Service management | Kundenzufriedenheit | Customer satisfaction | Kundenservice | Customer service |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1002/mar.21938 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014467620