Eliminating customer experience pain points in complex customer journeys through smart service solutions

Heiko F. Holz, Marc Becker, Markus Blut, Stefanie Paluch

Year of publication:	2024
Authors:	Holz, Heiko F. ; Becker, Marc ; Blut, Markus ; Paluch, Stefanie
Subject:	artificial intelligence \| customer experience \| customer journey \| experiential pain points \| service experience \| smart service solutions \| Beziehungsmarketing \| Relationship marketing \| Künstliche Intelligenz \| Artificial intelligence \| Konsumentenverhalten \| Consumer behaviour \| Dienstleistungsqualität \| Service quality \| Dienstleistungsmanagement \| Service management \| Kundenzufriedenheit \| Customer satisfaction \| Kundenservice \| Customer service

Type of publication:	Article
Type of publication (narrower categories):	Aufsatz in Zeitschrift ; Article in journal
Language:	English
Other identifiers:	10.1002/mar.21938 [DOI]
Source:	ECONIS - Online Catalogue of the ZBW

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