• 1.ABSTRACT
  • 2. INTRODUCTION
  • 3. SERVICE SCIENCE AND ITS DISTINCTIVENESS
  • 4. SERVICE SCIENCE RESEARCH AGENDA: FIVE ISSUES FOR KNOWLEDGE PRODUCTION
  • 4.1. The need for more STEM (Science, Technology, Engineering and Mathematics) in service
  • 4.2. The need to understand the whole as well as the parts
  • 4.3. The need to look forward
  • 4.4. The role of technology changes the service system and vice versa
  • 4.5. The need to integrate social sciences (and business), engineering and technology for customer value co-creation
  • 5.SERVICE SCIENCE AS AN EMERGING DISCIPLINE
  • 6. REFERENCES