Embedding the New Discipline of Service Science: A Service Science Research Agenda

This paper presents a discourse for embedding the new discipline of service science. It argues for service science to be free of the paradigmatic research influences of existing disciplines and propose service science as an integrative discipline of engineering, technological and, social sciences (including business and law) for the purpose of value co-creation with customers, much like medicine is an integrative discipline of physical and biological sciences for the purpose of healing. The paper proposes a research agenda for service science and considers five salient issues for knowledge production.[...]

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Year of publication:	2009-07-01
Authors:	Ng, Irene ; Maull, Roger
Institutions:	Advanced Institute of Management Research <London>
Subject:	Forschung \| Innovation \| Wertschöpfung \| added value \| Dienstleilstungssektor \| Migration \| migration

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1.ABSTRACT
2. INTRODUCTION
3. SERVICE SCIENCE AND ITS DISTINCTIVENESS
4. SERVICE SCIENCE RESEARCH AGENDA: FIVE ISSUES FOR KNOWLEDGE PRODUCTION
4.1. The need for more STEM (Science, Technology, Engineering and Mathematics) in service
4.2. The need to understand the whole as well as the parts
4.3. The need to look forward
4.4. The role of technology changes the service system and vice versa
4.5. The need to integrate social sciences (and business), engineering and technology for customer value co-creation
5.SERVICE SCIENCE AS AN EMERGING DISCIPLINE
6. REFERENCES

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