Embracing the power of AI in retail platform operations : considering the showrooming effect and consumer returns
Qiang Wang, Xiang Ji, Nenggui Zhao
| Year of publication: |
2024
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|---|---|
| Authors: | Wang, Qiang ; Ji, Xiang ; Zhao, Nenggui |
| Published in: |
Transportation research : an international journal. - Oxford : Pergamon, Elsevier Science, ISSN 1878-5794, ZDB-ID 2013782-5. - Vol. 182.2024, Art.-No. 103409, p. 1-26
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| Subject: | AI technology | Consumer returns | Platform | Service effort | Showrooming effect | Konsumentenverhalten | Consumer behaviour | Einzelhandel | Retail trade | Online-Handel | Online retailing | Digitale Plattform | Digital platform | Beschwerdemanagement | Complaint management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.tre.2023.103409 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015077737