Embracing the power of AI in retail platform operations : considering the showrooming effect and consumer returns
Year of publication: |
2024
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Authors: | Wang, Qiang ; Ji, Xiang ; Zhao, Nenggui |
Published in: |
Transportation research : an international journal. - Oxford : Pergamon, Elsevier Science, ZDB-ID 2013782-5. - Vol. 182.2024, Art.-No. 103409, p. 1-26
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Subject: | AI technology | Consumer returns | Platform | Service effort | Showrooming effect | Konsumentenverhalten | Consumer behaviour | Einzelhandel | Retail trade | Online-Handel | Online retailing | Digitale Plattform | Digital platform | Beschwerdemanagement | Complaint management |
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