Emotion and cognition in customer experience : a mixed-method study on loyalty formation in the hospitality sector
Milos Bujisic, Yizhi "Ian" Li and Anil Bilgihan
| Year of publication: |
2025
|
|---|---|
| Authors: | Bujisic, Milos ; Li, Yizhi ; Bilgihan, Anil |
| Published in: |
Journal of hospitality and tourism insights. - Bingley : Emerald, ISSN 2514-9806, ZDB-ID 2935216-2. - Vol. 8.2025, 4, p. 1522-1545
|
| Subject: | Affective experiential state | Cognitive experiential state | Customer experience | Customer loyalty | Hospitality industry | Instrument development | Kognition | Cognition | Emotion | Beziehungsmarketing | Relationship marketing | Gastgewerbe | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Krankenhaus | Hospital | Kundenbindung | Customer retention | Kundenzufriedenheit | Customer satisfaction | Event-Marketing | Event marketing |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JHTI-07-2024-0677 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015373095