Emotional exhaustion in offshore call centers : a comparative study
Year of publication: |
2019
|
---|---|
Authors: | Echchakoui, Said ; Baakil, Driss |
Published in: |
Journal of global marketing. - Philadelphia, PA : Routledge, Taylor & Francis Group, ISSN 1528-6975, ZDB-ID 2068833-7. - Vol. 32.2019, 1, p. 17-36
|
Subject: | call center's agent | emotional exhaustion in personality | Offshore call centers | turnover intentions/perceived service quality | Callcenter | Call centre | Auslandsverlagerung | Offshoring | Emotion | Dienstleistungsqualität | Service quality | Stress | Work stress | Outsourcing |
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