Emotional intelligence and self-efficacy as mediators in the relationship between transformational leadership and proactive customer service performance
Praveen Kumar Sharma and Rajeev Kumra
| Year of publication: |
2025
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|---|---|
| Authors: | Sharma, Praveen Kumar ; Kumra, Rajeev |
| Published in: |
International journal of quality and service sciences. - Bingley [u.a.] : Emerald, ISSN 1756-6703, ZDB-ID 2490487-9. - Vol. 17.2025, 1, p. 25-47
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| Subject: | Emotional intelligence | Proactive customer service performance | Self-efficacy | Structural equation modeling | Transformational leadership | Führungsstil | Leadership style | Intelligenz | Intelligence | Kundenservice | Customer service | Strukturgleichungsmodell | Structural equation model | Dienstleistungsqualität | Service quality | Emotion | Arbeitsleistung | Job performance |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJQSS-07-2023-0108 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015417301