Emotional labor in intercultural service encounters: An experience sampling study
Year of publication: |
2010-12
|
---|---|
Authors: | McCance, Andrea S. |
Other Persons: | Chiu, Chi-yue (contributor) ; Chiu, Chi-yue (contributor) ; Drasgow, Fritz (contributor) ; Rupp, Deborah E. (contributor) ; Spencer, Sharmin (contributor) ; Berenbaum, Howard (contributor) |
Subject: | emotional labor | cultural competence | openness | intercultural service encounters | service industry | experience sampling methodology | hospitality industry |
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