Emotional management in a mass customised call centre : examining skill and knowledgeability in interactive service work
Sarah Jenkins; Rick Delbridge; Ashley Roberts
| Year of publication: |
2010
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|---|---|
| Authors: | Jenkins, Sarah ; Delbridge, Rick ; Roberts, Ashley |
| Published in: |
Work, employment & society : a journal of the British Sociological Association. - Los Angeles, Calif. [u.a.] : Sage, ISSN 0950-0170, ZDB-ID 638222-8. - Vol. 24.2010, 3, p. 546-564
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| Subject: | Callcenter | Call centre | Emotion | Qualifikation | Occupational qualification | Mass Customization | Mass customization | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009383849