Emotional needs and service process optimization in combined medical and elder care : a TRIZ approach
An-Jin Shie, En-Min Xu, Yunyu Wang, Ming Yang, Yenchun Jim Wu
| Year of publication: |
2025
|
|---|---|
| Authors: | Shie, An-Jin ; Xu, En-Min ; Wang, Yunyu ; Yang, Ming ; Wu, Yenchun Jim |
| Published in: |
Technovation : an international journal of technical innovation and entrepreneurship. - Amsterdam [u.a.] : Elsevier Science, ZDB-ID 2021147-8. - Vol. 143.2025, Art.-No. 103224, p. 1-26
|
| Subject: | Kansei engineering | Theory of inventive problem-solving | Combining medical and elder care | Data mining | Failure mode and effects analysis | Service process optimization | Prozessmanagement | Business process management | Altenhilfe | Elderly care | Data Mining | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Häusliche Pflege | Domestic care | Gesundheitsversorgung | Health care |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.technovation.2025.103224 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015445541