Employee acceptance of disruptive service innovations at the frontline : the role of collective sensemaking processes
Year of publication: |
2023
|
---|---|
Authors: | Garrelfs, Christopher ; Schultz, Carsten ; Luengen, Marie |
Subject: | collective sensemaking | competitive threat | disruptive service innovation | frontline employees | health care | innovation acceptance | market entrant innovation | Innovation | Innovationsmanagement | Innovation management | Gesundheitswesen | Health care system | Gesundheitsversorgung | Health care | Dienstleistungsinnovation | Service innovation | Dienstleistungssektor | Service industry |
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