Employee display of burnout in the service encounter and its impact on customer satisfaction
Magnus Söderlund
| Year of publication: |
July 2017
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|---|---|
| Authors: | Söderlund, Magnus |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 37.2017, p. 168-176
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| Subject: | Service encounters | Emotional display behaviors | Employee burnout | Employee happiness | Service performance | Customer satisfaction | Kundenzufriedenheit | Emotion | Dienstleistungsqualität | Service quality | Arbeitszufriedenheit | Job satisfaction | Burnout | Arbeitsverhalten | Work behaviour | Kundenservice | Customer service | Dienstleistungssektor | Service industry | Dienstleistungsberufe | Service workers | Verkaufspersonal | Salespeople | Stress | Work stress | Zufriedenheit | Satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2016.10.014 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011729830