Employee engagement and the service profit chain in a quick-service restaurant organization
Year of publication: |
2021
|
---|---|
Authors: | Lambert, Abbie ; Jones, Robert Paul ; Clinton, Suzanne |
Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 135.2021, p. 214-225
|
Subject: | Employee engagement | Service profit chain | Restaurant industry | Service value performance | Customer | Financial | Gastronomie | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Mitarbeiterbindung | Employee retention | Arbeitszufriedenheit | Job satisfaction | Unternehmenserfolg | Firm performance | Leistungsmotivation | Work motivation | Betriebliche Wertschöpfung | Value creation | Dienstleistungsmanagement | Service management |
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