Employee revenge against uncivil customers
Year of publication: |
2017
|
---|---|
Authors: | Bedi, Akanksha ; Schat, Aaron C. H. |
Published in: |
The journal of services marketing. - Bingley : Emerald Group Publishing Limited, ISSN 0887-6045, ZDB-ID 1027140-5. - Vol. 31.2017, 6, p. 636-649
|
Subject: | Empathy | Blame attribution | Desire for revenge | Revenge | Uncivil customers | USA | United States | Beschwerdemanagement | Complaint management | Emotion | Kundenzufriedenheit | Customer satisfaction | Arbeitsverhalten | Work behaviour |
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