Employees' Decision Making in the Face of Customers' Fuzzy Return Requests
| Year of publication: |
2012
|
|---|---|
| Authors: | Wang, Sijun ; Beatty, Sharon E ; Liu, Jeanny |
| Published in: |
Journal of marketing. - Chicago, Ill : Publications Group of the American Marketing Association, ISSN 0022-2429, ZDB-ID 2183183. - Vol. 76.2012, 6, p. 69-87
|