Employing QFD in Supplier Selection: IT -Project ASP-Software ‘Chefplan Online’

This paper describes the successful appliance of QFD methods to select and manage external IT ServiceProviders / IT Suppliers within an IT project.On one hand, realization concepts or technical ideas of the various potential external IT partners wereanalyzed, compared and weighted with also QFD-engineered requirements;on the other hand, QFD methods were also used to measure, to compare and to weight the IT Serviceproviding companies themselves – in terms of company reputation, ways of working...