Empowered Employee Teams - Truly empowered teams help their organizations create better quality products and services and increase customer satisfaction.
|Year of publication:||
|Authors:||Calder, Natasha; Douglas, P.C.|
Quality digest. - Red Bluff, Calif. : QCI International, ISSN 0278-2642, ZDB-ID 10544501. - Vol. 19.1999, 3, p. 26-30
FEATURES - Empowered Teams: Key to Total Customer Satisfaction - As businesses strive to achieve total customer satisfaction by solving problems n before they occur, a new kind of team is evolving. Here are tips from successful companies
Hellinghausen, Mary Ann, (1999)
Erwin, Jane, (2000)
Six Sigma's Focus on Total Customer Satisfaction - Happy with your current quality level? Don't be. Take on the quality challenge of Six Sigma. Citibank, General Electric, and Wipro Corp. report how the tremendous cost savings resulting from such a challenge enabled greater customer satisfaction
Douglas, P.C., (2000)
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