Empowered to excel : how and when customer empowering behaviors ignite employee customer-oriented citizenship behaviors
Jing Quan, Yao Yang, Zhengyang Wu and Yongjian Li
| Year of publication: |
2025
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| Authors: | Quan, Jing ; Yang, Yao ; Wu, Zhengyang ; Li, Yongjian |
| Published in: |
Journal of hospitality marketing & management. - London [u.a.] : Routledge, Taylor and Francis Group, ISSN 1936-8631, ZDB-ID 2486892-9. - Vol. 34.2025, 5, p. 704-724
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| Subject: | Customer empowering behaviors | customer-employee exchange | customer-oriented citizenship behaviors | proactive personality | social exchange theory | Beziehungsmarketing | Relationship marketing | Arbeitsverhalten | Work behaviour | Austauschtheorie | Social exchange theory | Konsumentenverhalten | Consumer behaviour | Verkaufspersonal | Salespeople |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/19368623.2025.2473533 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015417978