Empowering frontline service employees : examining the link between psychological empowerment, prosocial motivation and proactive behavior through the lens of horizontal collectivism
Juman Iqbal, Shameem Shagirbasha and Kumar Madhan
| Year of publication: |
2024
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|---|---|
| Authors: | Iqbal, Juman ; Shagirbasha, Shameem ; Madhan, Kumar |
| Published in: |
Journal of service theory and practice. - Bingley : Emerald, ISSN 2055-6233, ZDB-ID 2807318-6. - Vol. 34.2024, 5, p. 664-688
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| Subject: | Frontline service workers | Horizontal collectivism | Hotels | Proactive behavior | Prosocial motivation | Psychological empowerment | Leistungsmotivation | Work motivation | Soziales Verhalten | Social behaviour | Hotellerie | Hotel industry | Arbeitsverhalten | Work behaviour | Motivation | Dienstleistungsberufe | Service workers | Arbeitspsychologie | Organizational psychology | Persönlichkeitspsychologie | Personality psychology | Kollektivismus | Collectivism | Arbeitsleistung | Job performance | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSTP-04-2023-0119 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015055444