Enabling a culture for IT services : the role of the IT infrastructure library
Tom Roar Eikebrokk, Jon Iden
| Year of publication: |
2016
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|---|---|
| Authors: | Eikebrokk, Tom Roar ; Iden, Jon |
| Published in: |
International journal of information technology and management : IJITM. - Genève : Inderscience Enterprises, ISSN 1461-4111, ZDB-ID 2262721-2. - Vol. 15.2016, 1, p. 14-40
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| Subject: | IT service management | ITSM | information technology infrastructure library | ITIL | process management | service climate | IT service climate | service culture | Dienstleistungsmanagement | Service management | IT-Dienstleister | IT service provider | Unternehmenskultur | Corporate culture | Prozessmanagement | Business process management | Dienstleistungssektor | Service industry | Dienstleistungsqualität | Service quality | IT-Management | IT management | Informationsmanagement | Information management | Dienstleistung | Services |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011713520