Enhancing conversational agents for successful operation : a multi-perspective evaluation approach for continuous improvement
Tom Lewandowski, Emir Kučević, Stephan Leible, Mathis Poser, Tilo Böhmann
| Year of publication: |
2023
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| Authors: | Lewandowski, Tom ; Kučević, Emir ; Leible, Stephan ; Poser, Mathis ; Böhmann, Tilo |
| Published in: |
Electronic markets : EM ; the international journal of electronic commerce and business media. - Berlin : Springer, ISSN 1422-8890, ZDB-ID 2017342-8. - Vol. 33.2023, 1, Art.-No. 39, p. 1-20
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| Subject: | Artificial intelligence assistants | Chatbots | Conversational agents | Design science research (DSR) | O32/O33 | Quality criteria set | Künstliche Intelligenz | Artificial intelligence | Qualitätsmanagement | Quality management | Agentenbasierte Modellierung | Agent-based modeling | Vorschlagswesen | Employee suggestion system |
freely available
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s12525-023-00662-3 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014327160