Enhancing coordination and decision making in humanitarian logistics through artificial intelligence : a grounded theory approach

Background: The adoption of artificial intelligence (AI) in humanitarian logistics is essential for improving coordination and decision making, especially in the challenging landscape of disaster-relief settings. However, the current literature offers limited empirical evidence with respect to the specific impact of AI on coordination and decision making for real-life humanitarian problems. Based on evidence from the humanitarian sector, this paper focuses on how AI could help humanitarian organizations collaborate better, streamline relief supply-chain operations and use resources more effectively. Methods: Twelve key themes influencing AI integration are identified by the study using a Grounded Theory (GT) approach based on interviews with experts from the humanitarian sector. These themes include data reliability, operational limitations, ethical considerations and cultural sensitivities, among others. Results: The findings suggest that AI improves forecasting, planning and inter-organizational coordination and is especially useful during the preparedness and mitigation stages of relief operations. Successful adoption, however, depends on adjusting tools to actual field conditions, building trust and training and striking a balance between algorithmic support and human expertise. Conclusions: The paper offers useful and practical advice for humanitarian organizations looking to use AI technologies in an ethical way while taking into account workforce capabilities, cross-agency cooperation and field-level realities.