Enhancing customer civility in the peer-to-peer economy : empirical evidence from the hospitality sector
Shuang Ma, Huimin Gu, Daniel P. Hampson, Yonggui Wang
| Year of publication: |
2020
|
|---|---|
| Authors: | Ma, Shuang ; Gu, Huimin ; Hampson, Daniel P. ; Wang, Yonggui |
| Published in: |
Journal of business ethics : JBE. - Dordrecht : Springer, ISSN 1573-0697, ZDB-ID 1478688-6. - Vol. 167.2020, 1, p. 77-95
|
| Subject: | Customer civility | Customer interaction experience | Economic incentive | P2P economy | Social exchange theory | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Austauschtheorie |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s10551-019-04128-5 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012316423