Enhancing customer experiences with service robots : the role of consumer behavior, customer orientation, and emotional intelligence
Shanmugan Joghee, Swamynathan Ramakrishnan, Sajal Kabiraj, Haitham Alzoubi
| Year of publication: |
2024
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|---|---|
| Authors: | Joghee, Shanmugan ; Ramakrishnan, Swamynathan ; Kabiraj, Sajal ; Alzoubi, Haitham M. |
| Published in: |
Improving service quality and customer engagement with marketing intelligence. - Hershey : IGI Global, ISBN 979-8-3693-6814-5. - 2024, p. 38-64
|
| Subject: | Beziehungsmarketing | Relationship marketing | Kundenservice | Customer service | Roboter | Robot | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Emotion | Intelligenz | Intelligence |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Other identifiers: | 10.4018/979-8-3693-6813-8.ch002 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015328760