Enhancing customer satisfaction, personnel satisfaction and company reputation with total quality management : combining traditional and new views
Kari Lepistö, Minna Saunila and Juhani Ukko
| Year of publication: |
2024
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|---|---|
| Authors: | Lepistö, Kari ; Saunila, Minna ; Ukko, Juhani |
| Published in: |
Benchmarking : an international journal. - Bingley : Emerald, ISSN 1758-4094, ZDB-ID 2007988-6. - Vol. 31.2024, 1, p. 75-97
|
| Subject: | Company reputation | Customer satisfaction | Performance | Personnel satisfaction | Total quality management | Qualitätsmanagement | Quality management | Kundenzufriedenheit | Firmenimage | Corporate reputation | Arbeitszufriedenheit | Job satisfaction | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing |
freely available
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/BIJ-12-2021-0749 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014502869