Enhancing customer satisfaction through quality management practices
Harish U. C. and M. V. Subha
| Year of publication: |
2015
|
|---|---|
| Authors: | Harish U. C. ; Subha, M. V. |
| Published in: |
International journal of applied business and economic research. - New Delhi : Serials Publ., ISSN 0972-7302, ZDB-ID 2460416-1. - Vol. 13.2015, 2, p. 923-935
|
| Subject: | Quality performance | top management commitment | structural equation modelling | customer focus | employee involvement | process management | Qualitätsmanagement | Quality management | Kundenzufriedenheit | Customer satisfaction | Strukturgleichungsmodell | Structural equation model | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Prozessmanagement | Business process management |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011377014