Enhancing customer satisfaction through total quality management practices : an empirical examination
Anu P. Anil and K.P. Satish
| Year of publication: |
2019
|
|---|---|
| Authors: | Anil, Anu P. ; Satish, K. P. |
| Subject: | customer focus | customer satisfaction | knowledge management | structural equation modelling | total quality management | Qualitätsmanagement | Quality management | Kundenzufriedenheit | Customer satisfaction | Wissensmanagement | Knowledge management | Beziehungsmarketing | Relationship marketing | Strukturgleichungsmodell | Structural equation model | Konsumentenverhalten | Consumer behaviour |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/14783363.2017.1378572 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012199902