Enhancing customer service in shopping malls with an advanced chatbot-integrated concierge device
Michał Maj, Artur Dmowski, Ryszard Nowak, Tadeusz Mędzelowski, Tomasz Cieplak
| Year of publication: |
2024
|
|---|---|
| Authors: | Maj, Michał ; Dmowski, Artur ; Nowak, Ryszard ; Mędzelowski, Tadeusz ; Cieplak, Tomasz |
| Subject: | Concierge Assistance | Customization | Training Requirements | SystemIntegration | Customer Service Protocols | Device Operation | Kundenservice | Customer service | Einkaufszentrum | Shopping center | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Einzelhandel | Retail trade | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.35808/ersj/3397 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014543790