Enhancing internal branding outcomes through customer experience management : new empirical insights from the automotive industry
Year of publication: |
2023
|
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Authors: | Souka, Mohamed ; Rump, Markus ; Löffler, Michael ; Decker, Reinhold |
Published in: |
Marketing : ZFP ; journal of research and management. - München : Beck, ISSN 0344-1369, ZDB-ID 717348-9. - Vol. 45.2023, 2, p. 22-34
|
Subject: | Internal branding | Customer experience management | Brand knowledge | Belief in brand | Brand endorsement | Markenführung | Brand management | Beziehungsmarketing | Relationship marketing | Kfz-Industrie | Automotive industry | Konsumentenverhalten | Consumer behaviour | Markenartikel | Brand | Markenimage | Brand image |
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