Enhancing service loyalty : the roles of delight, satisfaction, and service quality
Dennis C. Ahrholdt, Siegfried P. Gudergan, and Christian M. Ringle
| Year of publication: |
April 2017
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| Authors: | Ahrholdt, Dennis C. ; Gudergan, Siegfried ; Ringle, Christian M. |
| Published in: |
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association. - Thousand Oaks, Calif. [u.a.] : Sage, ISSN 0047-2875, ZDB-ID 864377-5. - Vol. 56.2017, 4, p. 436-450
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| Subject: | loyalty | delight | satisfaction | quality | experience | PLS path modeling | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Arbeitszufriedenheit | Job satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/0047287516649058 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011672215