Enhancing the customer experience AI-chatbot : service quality, emotional intelligence, and personalisation
Minh T.H. Le, Khoi Minh Nguyen, Ngan Thanh Nguyen, Nghi Hoang Vo, Khang Trieu Tran and Duc Trung Dao
| Year of publication: |
2024
|
|---|---|
| Authors: | Minh Thi Hong Le ; Khoi Minh Nguyen ; Ngan Thanh Nguyen ; Nghi Hoang Vo ; Khang Trieu Tran ; Duc Trung Dao |
| Published in: |
International journal of trade and global markets. - Olney : Inderscience, ISSN 1742-755X, ZDB-ID 2455723-7. - Vol. 19.2024, 2, p. 111-132
|
| Subject: | customer satisfaction | relationship commitment | trust | AI security system | service quality | emotional intelligence | trust theory | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Intelligenz | Intelligence | Beziehungsmarketing | Relationship marketing | Vertrauen | Confidence | Emotion |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJTGM.2024.137744 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015062752