Enriching healthcare service quality by leveraging service experiences in Indian private hospitals : application of fuzzy-AHP approach
Shubham Senapati and Rajeev Kumar Panda
| Year of publication: |
2023
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|---|---|
| Authors: | Senapati, Shubham ; Panda, Rajeev Kumar |
| Published in: |
International journal of quality & reliability management. - Bingley : Emerald, ISSN 1758-6682, ZDB-ID 1466792-7. - Vol. 40.2023, 10, p. 2301-2325
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| Subject: | Fuzzy analytic hierarchy process | Healthcare | Service experience | Service quality | Dienstleistungsqualität | Gesundheitsversorgung | Health care | Krankenhaus | Hospital | AHP-Verfahren | AHP approach | Fuzzy-Set-Theorie | Fuzzy sets | Gesundheitswesen | Health care system | Indien | India | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJQRM-07-2022-0212 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014470784