EQ: Edging Toward Respectability
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Training : the magazine of manpower and management development. - New York, NY : Gellert Publ. Corp., ISSN 0095-5892, ZDB-ID 6125074. - Vol. 34.1997, 6, p. 42-51
Features - Making Call-Center Voices Smile - A customer service call center is a company's statement to the world. If you're looking for a spot in your organization where training can have an enormous impact, look no further
Stuller, Jay, (1999)
Chief of Corporate Smarts - As companies struggle to capture, organize and apply their intellectual capital, a new breed of executive-- the chief learning or knowledge officer--can be either a trendy cipher or a vital fulcrum.
Stuller, Jay, (1998)
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