Equating the expected and perceived service quality : a comparison between public and private healthcare service providers
Asma Shabbir, Shahab Alam Malik and Saquib Yusaf Janjua
| Year of publication: |
2017
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|---|---|
| Authors: | Shabbir, Asma ; Malik, Shahab Alam ; Janjua, Saquib Yusaf |
| Published in: |
International journal of quality & reliability management. - Bingley : Emerald Group Publishing Limited, ISSN 0265-671X, ZDB-ID 51787-2. - Vol. 34.2017, 8, p. 1295-1317
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| Subject: | Pakistan | Service quality | Hospitals | Gap analysis | Expected services | Perceived services | Dienstleistungsqualität | Krankenhaus | Hospital | Gesundheitsversorgung | Health care | Kundenzufriedenheit | Customer satisfaction | Gesundheitswesen | Health care system | Konsumentenverhalten | Consumer behaviour | Dienstleistung | Services |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJQRM-04-2016-0051 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011754352